HyperSizer Support Forum

Software Installation => Software Installation => Topic started by: Gawain on March 06, 2019, 12:58:15 PM

Title: Workgroup information file is missing or opened exclusively by another user
Post by: Gawain on March 06, 2019, 12:58:15 PM

Hi

Just installed version 7.3.68 from 7.3.37, and when I try to update an old file to the new version, I get this message below:

Cannot start your application. The workgroup information file is missing or opened exclusively by another user.ÀSystem.Runtime.InteropServices.COMException (0x800A0BD4)

I check in the preferences and Hypersizer is pointing to a Workgroup file, so I not too sure what is going on.  Any ideas?

Title: Re: Workgroup information file is missing or opened exclusively by another user
Post by: James on March 06, 2019, 01:01:06 PM

Do you have a VBA script running on the same database?
Is your workgroup file on a shared drive or saved local?

Title: Re: Workgroup information file is missing or opened exclusively by another user
Post by: Gawain on March 07, 2019, 04:55:52 AM

Thanks James

I'm managed to resolve the issue by moving the workgroup file from the C: Drive to my D: Drive.  So I'm assuming it was a permissions issues, however when I has version 7.3.37, it was in the same C: Drive folder.  So not sure why it was an issue for 7.3.68.

Anyway, it's working so thanks.