Error message "Line #2, Error #429, ActiveX component can't create object"

[HyperSizer User]

After doing the upgrade to Hypersize 5.4.20, I get popup boxes after launching the program.

The VB Application identified by the event source logged this Application HyperSizer: Thread ID: 3392 ,Logged:

Application Error in clsFormSize::Init <sub>()

Line #2, Error #429, ActiveX component can't create object

The error messages appear after program launches and after opening an existing database.</sub>

[Phil]

It seems that the following control did not register itself in the Windows registry correctly:

dwshvb8.dll

Can you confirm that this file exists in the C:\Windows\System32 folder and if it exists, open a Command Prompt window and type the following:

     C:
     CD C:\Windows\System32
     regsvr32 dwshvb8.dll

If all goes correctly, you should get a message that says "... succeeded". Hopefully, this will fix the problem. If not, it might be necessary to uninstall HyperSizer and go through the install process from scratch again.

[Phil]

We have seen this problem happen several times now, but it doesn’t happen on any of our internal install test machines, so I am trying to figure out what could cause this to happen. 

Does anyone know if there is some sort of privilege that is being violated that we might not know about (like a special way that the machines are locked down)?

If anybody has any insight it would be appreciated.